Black Box Kitchens, Dark Kitchens, Ghost Kitchens, or Zombie Kitchens. Terms like these may sound scary, like the stuff of nightmares. But these terms are used to describe an emerging food service industry concept known as “virtual restaurants.”
Very simply, virtual restaurants are kitchen-only restaurants. With the rise of online and mobile app food delivery services, such as GrubHub, Uber Eats, Favor and DoorDash, traditional “brick-and-mortar” restaurants are turning more often to virtual restaurants to keep up with their customers’ preferences and demands. There are no in-restaurant ordering or dining facilities: no registers, no servers, no money, no tables or chairs. Virtual restaurants are commercial kitchens purely for processing, preparing and fulfilling food orders.
Virtual kitchens can take many forms.
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